Simply choose your product, upload your pet's photo, customize the design, add to cart, and proceed through our secure checkout process.

We currently accept PayPal for all orders. We're working to add more payment options in the near future to make your shopping experience even more convenient.

Your PayPal payment will be processed immediately when you place your order to secure your custom production slot.

You may request changes or cancellations within 6 hour of ordering by emailing us immediately at info@photosdiy.com. After this period, orders enter production and cannot be modified.

Contact us immediately at info@photosdiy.com. If your order hasn't entered production, we can update the address. Once shipped, we cannot redirect packages.

We recommend:

- High-resolution images (300 DPI or higher)

- Clear, well-lit photos

- JPEG or PNG format

- Minimum 1000x1000 pixels for small items, higher for larger products

Our team will notify you if we detect quality issues. You can choose to proceed (understanding print quality may be affected) or provide a better photo.

We perform basic adjustments (cropping, brightness) for optimal printing. For major edits (background removal, advanced retouching), please edit your photo before uploading or contact us for premium editing services.

By default, only one photo can be uploaded per product. If a specific item allows multiple photos, it will be clearly stated in the product details.

Standard production time is 1-3 business days after order confirmation and photo approval.

Yes! Express production (1 business day) is available for select products during checkout. If you don't see this option, it means the item is currently experiencing high demand and expedited service is unavailable.

All products are manufactured and shipped from our specialized production facilities in the United States.

We offer:

- Standard Shipping (5-7 business days)

- Express Shipping (3-5 business days)

Yes! We ship worldwide. International delivery typically takes 7-20 business days depending on destination.

We take pride in using high-quality materials and professional-grade printing technology. Our products feature:

- Fade-resistant, archival-quality prints

- Premium substrates (ceramic, canvas, photo paper, etc.)

- Vibrant colors that accurately reproduce your pet's photos

- Durable construction built to last

Care instructions vary by product. Generally:

- Mugs: Hand wash recommended

- Apparel: Machine wash cold, inside out

- Posters: Frame for protection

Due to their personalized nature, custom products cannot be returned unless defective, damaged, or incorrectly fulfilled. Please see our full Return Policy for details.

Contact us within 3 days of delivery at info@photosdiy.com with photos of the damaged item and packaging. We'll ship a replacement immediately.

Try these solutions:

- Use a different browser (Chrome/Firefox recommended)

- Check file size (under 20MB)

- Ensure stable internet connection

- Clear browser cache and cookies

- Please send your custom photos to the email address: info@photosdiy.com, along with your order number. Our design team will create the design based on the photo details you provide.

Use the "Forgot Password" feature or contact us at info@photosdiy.com for assistance.

No, you can checkout as a guest. However, creating an account lets you track orders, save photos, and access order history.

Email us at info@photosdiy.com with "Account Deletion" in the subject line.

Photos are stored securely and used only for your order. We never use customer photos for marketing without explicit permission.

Yes! Email us at info@photosdiy.com with your request and order number.

Yes! We work with pet businesses, shelters, and organizations. Contact info@photosdiy.com for pricing.

We love creative challenges! Email info@photosdiy.com with your idea and we'll see what we can create.